Short description: A service bot that would collect the feedback automatically would release the personnel form hanging on the phone when they should be doing or managing the maintenance work. F ex send a photo to bot and it will regognize what is the problem and use the GPS coordinates of the phone to put it on map.
Market potential: The procedure could be utilized in every organisation that maintains public infrastructure. There are 309 municipalities in Finland only so the market would be big.
Timing: There are no exact time requirements but the sooner the better. Development can be done by one part of the process at a time.
Desired result: The customer experience of a citizen would be better and the efficiency of the maintenance work would increase.
Information on challenge owner: City/municipality.
Keywords: Automation, Robotics; Control System; Building Automation Software; Artificial Intelligence (AI); GIS Geographical Information Systems; Internet of Things