Service bot to collect georeferenced feedback

Library of Challenges

Short description: A service bot that would collect the feedback automatically would release the personnel form hanging on the phone when they should be doing or managing the maintenance work. F ex send a photo to bot and it will regognize what is the problem and use the GPS coordinates of the phone to put it on map.

Market potential: The procedure could be utilized in every organisation that maintains public infrastructure. There are 309 municipalities in Finland only so the market would be big.

Timing: There are no exact time requirements but the sooner the better. Development can be done by one part of the process at a time.

Desired result: The customer experience of a citizen would be better and the efficiency of the maintenance work would increase.

Information on challenge owner: City/municipality.

Keywords: Automation, Robotics; Control System; Building Automation Software; Artificial Intelligence (AI); GIS Geographical Information Systems; Internet of Things

type of
Hardware solution, Improvement of an existing process, New technological approach, Software solution,
Country
Finland
Industry Sector
Smart City
For Who
Public body, institution or other non-profit organisation
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