Delivery as a Service: Preferred delivery for customer satisfaction

Library of Challenges

Short description: Customer expectations for deliveries continue to rise as global parcel volumes increase. Deliveries should be made quickly & without complications. Often deliveries are missed & customers have to run after them. The target of the challenge is to identify smart ways to optimize preferred delivery.

Market potential: Potential partners are all logistics service providers. Parcel shipping market growing 17% y-o-y. Many parameters can influence customer satisfaction (e.g. time window, costs, bundling, CO2).

Timing: First pilot projects exist and the parcel delivery market is still gaining traction. The solution can be implemented as soon as available.

Desired result: The goal is to develop a service that optimizes preferred delivery for parcels (independent of logistics service provider). Different approaches can be investigated (e.g.Sustainability incentive: discount for bundling multiple deliveries so that the last mile only has to be traveled 1 time).

Information on challenge owner: Mid-Cap (250-3,000 staff).

Market presence of challenge owner: Global presence.

Keywords: Applications for Transport and Logistics; Delivery-as-a-Service; Service optimization; Real-Time; Last Mile

type of
Finance or business model, Service development, Software solution,
Industry Sector
For Who
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