Short description: Customer expectations for deliveries continue to rise as global parcel volumes increase. Deliveries should be made quickly & without complications. Often deliveries are missed & customers have to run after them. The target of the challenge is to identify smart ways to optimize preferred delivery.
Market potential: Potential partners are all logistics service providers. Parcel shipping market growing 17% y-o-y. Many parameters can influence customer satisfaction (e.g. time window, costs, bundling, CO2).
Timing: First pilot projects exist and the parcel delivery market is still gaining traction. The solution can be implemented as soon as available.
Desired result: The goal is to develop a service that optimizes preferred delivery for parcels (independent of logistics service provider). Different approaches can be investigated (e.g.Sustainability incentive: discount for bundling multiple deliveries so that the last mile only has to be traveled 1 time).
Information on challenge owner: Mid-Cap (250-3,000 staff).
Market presence of challenge owner: Global presence.
Keywords: Applications for Transport and Logistics; Delivery-as-a-Service; Service optimization; Real-Time; Last Mile