Short description: There is no up-to-date, easily – not manually (a.k.a. paper-based) – retrievable data set (number of customers served, case types, average service duration, etc.) or even information about the local services provided by the different departments of the municipality and their day-to-day operations.
Market potential: The solution must be user-friendly, not requiring a steep learning curve or significant time to understand and use habitually (i.e. it shouldn’t become just one more administrative burden).
Timing: Force of habit keeps the current situation unchanged, with no solution in sight. The city is ready to discuss available options, however, and pilot/test the ones that meet the criteria described here.
Desired result: Uniform internal process for documenting day-to-day activities + Management software capable of handling multiple access levels & the simultaneous work of staff members securely through a user-friendly interface, presenting real-time operational information to the department heads & decision-makers.
Information on challenge owner: City/municipality.
Keywords: Computer Software; Process Management; User Interfaces, Usability; Operation Planning; System Documentation