Data-driven municipality management – a balanced oversight

Library of Challenges

Short description: There is no up-to-date, easily – not manually (a.k.a. paper-based) – retrievable data set (number of customers served, case types, average service duration, etc.) or even information about the local services provided by the different departments of the municipality and their day-to-day operations.

Market potential: The solution must be user-friendly, not requiring a steep learning curve or significant time to understand and use habitually (i.e. it shouldn’t become just one more administrative burden).

Timing: Force of habit keeps the current situation unchanged, with no solution in sight. The city is ready to discuss available options, however, and pilot/test the ones that meet the criteria described here.

Desired result: Uniform internal process for documenting day-to-day activities + Management software capable of handling multiple access levels & the simultaneous work of staff members securely through a user-friendly interface, presenting real-time operational information to the department heads & decision-makers.

Information on challenge owner: City/municipality.

Keywords: Computer Software; Process Management; User Interfaces, Usability; Operation Planning; System Documentation

type of
Improvement of an existing process, New technological approach, Software solution,
Industry Sector
Smart City
For Who
Public body, institution or other non-profit organisation
Cookie Settings

UrbanTech may use cookies to memorize your login data, collect statistics to optimize the website's functionality and to carry out marketing actions based on your interests.

Options to enable/disable cookies by preference.

These cookies are essential to provide services available on our website and allow you to use certain features on our website. Without these cookies, we cannot provide certain services on our website.

These cookies are used to provide you with a more personalized experience on our website and to remember the choices you make when using our website. For example, we may use functionality cookies to remember your language preferences and/or your login details.

These cookies are used to recognize visitors when they return to our website. This allows us to personalize the website content for you, greet you by name and remember your preferences (for example, your choice of language or region).

These cookies are used to protect the security of our website and your data. This includes cookies which are used to allow you to log in to secure areas of our website.

These cookies are used to collect information to analyze traffic on our website and understand how visitors are using our website. For example, these cookies can measure factors such as time spent on the site or pages visited, this will allow us to understand how we can improve our site for users. The information collected through these measurement and performance cookies does not identify any individual visitor.

These cookies are used to provide advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. They may be placed by us or third parties with our permission. They remember that you have already visited a website and this information is shared with other organizations, such as advertisers.