Short description: Questions about local economy, companies, courses and business start-ups are repeated every day. The health emergency caused by the COVID-19 justifies to reduce people to people interactions with clients. Modern solutions are needed for more efficient services.
Market potential: Our organisation is connected to 21 000 businesses, schools, local inhabitants, young people. On average 50 people use the services daily in person. An AI chatbot helps to give them all info needed.
Timing: Taking into account the pandemic situation and the changes in the economic environment, we would start using the AI – chatbot in the second half of 2023 using the updated FAQ.
Desired result: Chatbot offers seamless customer support. This facilitates customer satisfaction as people can get help without waiting around for a reply to an email.
– Make client service available 24/7
– Getting an instant response
– Fewer resources required
– Save time to do more urgent tasks
Information on challenge owner: Chamber of Commerce and Industry
Keywords: Smart services; Chatbot; Artificial Intelligence; Computer Software; e-Government